You agree that we may use and update this centrally held information:

• to provide you with services
• and to update our records about you

We may also use your information for research and statistical analysis with the aim of improving our services.

If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.

The information we hold about you is confidential. We will only disclose it outside the Group when:

• you give us your consent
• in order to obtain professional advice
• we or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
• the law permits or requires it
• or any regulatory or governmental body requests or requires it, even without your consent
• or there is a duty to the public to reveal the information.

Use of cookies

This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.

We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers’, rights. Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.

Monitoring

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Protecting your privacy

To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you (e.g. customer support, or a shipping company if you have asked us to send something to you).

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

If you feel your privacy has been breached by us, then please write to:

Compliance Manager
Lex Autolease Limited
Heathside Park
Heathside Park Road
Stockport
Cheshire
SK3 0RB

Security

You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.

You must not use any false identity in email or other network communications.

You must not attempt or participate in the unauthorised entry or viewing of another user's account or into another system.

You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

If you enter into a credit or hire agreement with us:

Credit reference agencies

In considering your application we will search your record at credit reference agencies. They will add to your record details of our search and your application and this will be seen by other organisations that make searches. Searches will also be made in respect of directors and partners of firms applying for credit. Information held about you by the credit reference agencies may already be linked to records relating to other people with whom you have a financial association. In connection with your application you may be treated as financially linked with them and assessed with reference to any such associated records.

If you are a joint applicant or if you have told us of some other financial association with another person, or a director of a firm which is applying for a facility you are declaring that you are entitled to:

• disclose information about your joint applicant, fellow directors and anyone else referred to by you
• authorise us to search, link or record information at credit reference agencies about you and anyone else referred to by you

We will use a credit scoring system when assessing your application.

We will also add to your record with the credit reference agencies details of your agreement with us, the payments you make under it and any default or failure to keep to its terms and any change of address you fail to tell us about where a repayment is overdue.

These records will be shared with other organisations and used by us and them to help make decisions about credit and credit related services such as insurance for you and members of your household; trace debtors, recover debt and to manage your accounts.

For these purposes we or they may make further searches. Although the searches will be added to your record, they will not be shared with others.

If you give us false or inaccurate information and fraud is identified, details will be passed to the fraud prevention agencies.

We and other organisations may also share, access and use this information to prevent fraud and money laundering, for example when:

• checking details on applications for credit and credit related or other facilities
• managing credit and credit related accounts or facilities
• recovering debt
• checking details on proposals and claims for all types of insurance
• checking details of job applicants and employees

In addition, law enforcement agencies may access and use this information.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

For these purposes we or they may make further searches. Although these searches will be added to your record, they will not be shared with others.

We and the credit reference agencies will also use the records for statistical analysis about credit.

Please telephone us on *Freephone 0800 328 7230 if you want to have details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.

*or Textphone 0844 891 0079.

Sharing your information with others

We will keep information about you and about your agreement on a Group database. Any company in our Group with which you have an agreement or which receives an application from you may use and update this centrally held information for the purposes of such agreement and application, to help establish your identity, to recover amounts owing and to prevent fraud.

We may pass information about you and your agreement to anyone we have appointed to help administer your agreement, to your credit insurer for administration, claims handling and fraud prevention (which could include passing it to other insurers), to insurance companies or to recover amounts owing or to anyone to whom we transfer the agreement. You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

Using your information for marketing purposes

We may use your information in order to select and tell you about products and services available from us or from other companies in the Lloyds Banking Group which may be of interest to you and we may share your information with them for analysis, for marketing purposes or so that they may contact you about their products and services. We may also use your information to tell you about products and services which we can introduce from selected businesses outside our Group. We may pass your information to agencies conducting market research for us and to selected insurers who may use it for marketing purposes.

You have a right at any time to ask us not to contact you or give your details to others for these purposes or not to telephone you for sales purposes. You may email our Marketing department if you wish us to stop. You can contact them at marketingteam@lexautolease.co.uk

Changes to the Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

We are members of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com.

Lex Autolease Limited
Registered in England and Wales with registered number: 1090741
Registered office: 25 Gresham Street, London EC2V 7HN