You’ll receive this invoice at the end of your contract when you’ve returned your vehicle. All our returned vehicles are assessed to the BVRLA Fair Wear and Tear Return Standard. This is an industry standard for lease vehicles. We’ll usually send you an invoice for any damage that isn’t within acceptable Fair Wear and Tear standards. This will be within 28 days of returning the vehicle.

Why am I being charged damage for a few scratches?

Your vehicle has been reviewed by a BVRLA trained assessor who has confirmed that the damage is outside of the Fair Wear & Tear guidelines. For more information, please see the BVRLA Fair Wear and Tear Guide:
 Lex Autolease Driver Portal - Fair Wear and Tear Guide  

For more information on damage and end of contract questions visit: Larger Business End of Contract FAQs   

Why have I been charged for missing service history?

This is because the vehicle service book has not been stamped or the services have been carried out electronically without any evidence provided. When you return the vehicle, we’ll always need to see some acceptable proof that the vehicle had been regularly serviced.

If the service was held electronically  , you’ll need to send us printed copies of any invoices or copies sent on from the service provider. This is so that you can confirm the service history and any work or services that were carried out by them. You’ll be charged if you return the vehicle without suitable evidence of servicing. You need to send us any evidence by email to VRMdisputes@lexautolease.co.uk    

If you can’t provide evidence confirming that services were carried out in line with manufacturer requirements, the charge will still apply. 

I’ve received an end of contract damage invoice where the damage listed doesn’t appear on the vehicle collection notice?

We only expect our collection agents to carry out an initial vehicle appraisal and to note down any obvious or apparent damage. Conditions on collection, such as weather or lighting, may affect this review. This is why all vehicles have a further inspection by a BVRLA trained Assessor when they’re returned at the end of the contract. We will then charge for any damage we find, or that is assessed to be outside the allowances for reasonable fair wear and tear.

How have you arrived at these charges?

We use a fixed pricing matrix. This is to make sure that our costs are consistent, transparent and fair. The prices are based on the size of the vehicle and the type of damage/repair that’s needed. The inspector carrying out the vehicle appraisal will assess the level of damage and where it is situated on a panel. Where a repair is not appropriate, and a replacement part / panel is needed, the cost is calculated using the same “Thatcham-based” estimating system that our Accident Services Department uses. Link to the Fixed Pricing Matrix here

I’ve returned my vehicle under its contracted mileage, so will this compensate for any of the damage charges? 

No, it won’t. BVRLA Fair Wear and Tear standards are a separate part of your lease agreement. How we assess and may charge you for damage is a different process. Your contracted mileage allowance is something that’s set by you. You can control or change this at any time during your contract if there’s more than 6 months left on your lease. So, if things change, and you don’t need the mileage you originally asked for, you can speak to your customer services team and ask to reduce this. Just remember, even if you don’t make any changes, this won’t be offset or deducted at the end of your lease against any damage costs.

This is a credit note confirming we’ve credited your account with any damage charges shouldn’t have paid for on a previous DAIN invoice.

Why have you sent me this Credit Note?

You’ve received this credit note because we charged you incorrectly for damage on your DAIN invoice. For example, we charged for a missing key on your DAIN invoice but both keys were returned when the vehicle was collected.

I’ve already paid the damage invoice in full; how will I get my money back?

If you still have an active Direct Debit with us, we’ll return any money owing back to your bank account. If you have cancelled your Direct Debit, we’ll send you a cheque by post.

Please note: We won’t automatically send you a refund and you’ll need to have queried or disputed the damage charge with us first. If your dispute is upheld, we’ll send you a credit note.

Why have I received a credit or partial credit note for damage?

We may send you a credit note to cover some incorrect damage charges following your conversation with our team. If the credit amount is not what you were expecting, please get in touch with our team again so we can investigate this for you.

Monthly extension rental invoices are generated when your vehicle falls into an informal extension period. This means it has now passed the term end date of your contract.

Why has my monthly rental figure changed?

We call if an ‘informal extension’ if you keep the vehicle past the contract end date. In this instance, your new monthly rental will be charged at an average of the monthly rental amounts paid across the term of the contract.

Why am I still being billed for this vehicle when I returned it last month/more than a month ago?

It may be because you left your vehicle at a dealership after collecting a new vehicle, or at a BCA Depot? Please contact you customer services adviser so that we can investigate this. It will help to have all your account and billing details to hand when you call.

This is an initial rental invoice including any upfront rentals / initial deposit. We’ll send this invoice to you just after we’ve delivered your vehicle.

I’ve noticed my invoice is showing incorrect information – what should I do?

If your invoice is showing the wrong start date, rental rate or vehicle registration for example, you’ll need to raise this as a dispute.

Please make sure you include any supporting evidence when submitting your dispute to our team for investigation. This could be a copy of the vehicle order or signed delivery note showing the correct information.

This is the monthly invoice showing your vehicle rental amount. It tells you the date we’ll be taking the payment from your account by Direct Debit, including a breakdown of your invoice.

We’ll continue to invoice you monthly until the vehicle is returned, or it reaches the end of the contract.

Why have you sent me this invoice when I’ve already paid for an Early Termination.

You’ll receive two invoices, the Early Termination invoice and a Monthly Rental invoice. The Early Termination invoice assumes that you’re up to date with your monthly rental payments This will be up to, and including, your collection date.

I returned my car part way through the final month, but you’ve charged me a full month’s rental. Why?

Your vehicle is on contract until the term end date. This means that all rentals are payable in full until that date, even if you return your vehicle at an earlier date in the last month of your rental contract.

Why has my monthly rental figure changed?

First check if you’ve asked to make any changes to your contract. It may be because you’ve extended or decreased the term, or maybe increased or decreased your mileage allowance, or both.

This will change your monthly rental amount. We confirm this cost before you accept any of the changes.

If you can’t find an explanation, please contact your customer services adviser or our team on 0800 389 3690 (open Monday to Friday, 9am to 5pm).

If you’ve received a fine or penalty notice, such as a parking ticket, speeding fine or congestion charge, then this invoice will cover the amount you need to pay for that offence. We may also charge you an administration fee to cover dealing with the issuing authority.

In some circumstances this invoice could also include the actual fine as well as the admin fee.

Where can I get a copy of an offence?

You can ask us for a copy of an offence by emailing finesandpenalties@lexautolease.co.uk We’ll need the registration number of the vehicle involved in the offence.

How do I challenge the fine?

You need to appeal directly to the issuer. If your fine is appealed successfully, we’ll need you to send us a copy of the cancellation to finesandpenalties@lexautolease.co.uk This is so we can raise a credit against the fine and any administration fees we have charged.

What should I do if the fine is overturned?

Please send a copy of the cancellation notice to finesandpenalties@lexautolease.co.uk and we’ll refund the administration fee.

This is a rental adjustment invoice/credit. They’re usually created to correct / adjust any changes in monthly rental invoicing.

Why have I received a ‘Rental Adjustment’ invoice/credit.

These settle any adjustments needed if you’ve recently accepted a contract amendment. This could include making changes to your contract start dates, period of hire or rentals. Depending on the changes made, it could result in you being either in credit or debit. We’ll send an invoice or credit as appropriate to make the necessary adjustment.

The cost of Road Tax, also known as Road Fund Licence (RFL), or vehicle excise duty, can increase or decrease during the life of your contract. The Government will usually make any changes to Road Tax as part of the budget announcements. These increases or decreases are either charged or credited to your account. Road Tax is part of the contract and subject to VAT. This is included in the calculation of this document.

Why have I been invoiced for Road Tax Licence when it’s included in the contract/monthly rental?

Each year the Government reviews the cost of re-licensing a vehicle as part of the annual Budget. If any changes are made to the cost of Road Tax, then this won’t be included in your monthly rental. This is why a separate invoice/credit is generated for any additional/reduction to the amount.

Why have I been invoiced for a Road Tax Licence increase when the vehicle is due to be/had been returned?

We make sure that the Road Tax Licence doesn’t run out before the contract ends. This is to be certain that our vehicles are legal while they’re on the road. If you’ve returned your vehicle and received a Road Tax invoice, you can claim a full refund by disputing the invoice.

Why have I been invoiced for a Road Tax Licence for a Finance/ Flexible Lease contract?

We buy the Road Tax Licence and invoice you for the full amount plus VAT. Your contract terms with us states that you must pay for the Road Tax for a vehicle on a Finance / Flexible lease contract.

Why have I been invoiced for a Road Tax Licence when the vehicle has been sold on a Finance/Flexible Lease contract?

If the vehicle was sold within the last 12 weeks, we’ll automatically send you any credit once we receive a refund from the DVLA. If the vehicle was sold more than 12 weeks ago, please contact your customer services adviser.

Why have I been charged VAT on a Road Fund Licence?

A Road Tax Invoice is for the service provided in arranging the Road Tax for the vehicle. You are reimbursing us for this cost. If you pay VAT on your  rentals, then you will be  liable to pay VAT on the Road Fund Licence  invoice.

This invoice covers Early Termination rental charges only. We’ll send this to you If you’ve asked to end your contract before the agreed contract end date. We’ll already have sent you an Early Termination quote, confirming you’ve accepted this charge. This invoice doesn’t include any additional charges or costs, such as excess mileage, damage or monthly rentals. These will be invoiced separately if they apply.  Please note, the mileage that appears on the Early Termination invoice is an indicative charge meaning that the costings on the quote may not match the final charge.

I have ended my agreement early and I’m returning my vehicle before the end of my billing period. Am I entitled to a partial credit?

No, you won’t qualify for a part credit if you return the vehicle before the end of the billing period. Your Early Termination quote includes the cost for a full month’s rental. When you signed your agreement, you accepted that you’ll pay the full month’s rental, regardless of when the car is returned within that final billing period.

Do I still have to pay a final month’s rental if I’m paying an Early Termination charge?

Yes, as above. If you end your agreement early, you’ll still have to pay the relevant month’s rental. This is because the final month’s rental is included in the Early Termination calculation.

If I buy my vehicle from you during the term of the contract, does this price include any additional termination charges?

No, it doesn’t. The price will only be for the value of the vehicle. We’ll send you any quotes or invoices separately for Early Termination charges, rentals or excess mileage costs if they apply.

I paid an initial payment of 3 monthly rental payments (a terminal pause) at the start of my contract. So why is the Early Termination quote charging me for this pre-paid rental period?

Early Termination quotes are based on the contractual months remaining or as otherwise agreed. Any remaining full pre-paid months will be credited once you’ve returned the vehicle.

The extra payments that you pay up front are to reduce the monthly rental payment for the length of the contract (drip payment). Any unused drip is accounted for in the Early Termination calculation.

These invoices are related to any repairs or AA recovery charges that have been recharged to a customer from Technical Services. These costs aren’t covered by a maintenance contract.

Why have you sent me an invoice for technical services and/or maintenance re-charges?

This will be if you’ve taken your vehicle for repairs that your warranty doesn’t cover. We may also send you an invoice if you’ve had to call the AA to get your vehicle recovered for anything that wasn’t considered to be a mechanical failure. This could be for a flat tyre or a broken windscreen for example.

This invoice covers charges for any excess mileage over your agreed contracted mileage allowance. You can see your agreed mileage and the excess mileage cost, pence per mile, on your contract agreement or latest contract amendment. Please be aware a contract amendment replaces any previous agreement.

Why have I received an invoice for the total Early Termination Charge when I’ve haven’t used all my annual mileage allowance?

When you end (terminate) your agreement early, the mileage allowance is calculated on a pro rata basis, up to the day your vehicle is collected. If, by this point, you’re over your agreed allowance, then we’ll charge you an excess mileage fee. The early termination charge is calculated independently from this. This means we’ll send you a separate invoice for this charge.

Why is my start mileage showing incorrectly on the invoice?

We apply a standard additional 100-mile allowance at the start of your contract. This accounts for the extra mileage needed when delivering vehicles to our customers. If you believe the start mileage is incorrect, then you can dispute your invoice by providing us with a copy of the signed delivery note. Please contact our customer services team so that they can investigate and make any necessary adjustments.

I have bought my vehicle. Do excess mileage charges still apply?

Yes, all excess mileage charges will still apply. The purchase price is calculated using the mileage reading provided by you. If this is over the contract mileage allowance, then an excess mileage charge will apply.

Can you explain how my final mileage allowance has been calculated?

Miles Per Annum are calculated pro rata using days of hire. The final calculation also takes into account a 100-mile delivery allowance.

For vehicles returned within the term, the contracted mileage will be the number of years x their annual mileage. For example, a 36 month / 3-year contract with 10,000 miles per annum

3 x 10,000 = 30,000 allowance

For vehicles returned after the term end date, the contracted mileage will be the number of days x your daily mileage. For example, a 36-month / 3-year contract with 10,000 miles per annum but returns the vehicle two week after the term end date.

10,000 miles per annum / 365 days in a year = 27.4 miles per day

365 days x 3 = 1095 + 14 days of extended rental = 1109 days on hire

1109 @ 27.4 = 30,386 allowance

As you have paid for two extra weeks of rental, you are entitled to two extra weeks of mileage allowance.

For vehicles which have been returned before the term end date, the contracted mileage will be the number of days x your daily mileage. For example, a 36 month / 3-year contract with 10,000 miles per annum but returns the vehicle two months before the term end date.

10,000 miles per annum / 365 days in a year = 27.4 miles per day

365 days x 3 = 1095 - 62 due to Early Termination = 1033 days on hire

1033 @ 27.4 = 28304 allowance

We’ll send you a part monthly extension rental invoice sent out if you’ve kept your vehicle for less than a month after the term end date of your contract. (Charges are for the number of days in extended hire when, less than a full month’s hire.)

Why have you sent me an invoice for excess rental charges?
We’ll send you an invoice for extra charges if you’ve returned your vehicle part-way through a monthly period of hire. We calculate the amount from the beginning of the month, up until and including the date you return your vehicle. So, it’s slightly different from the invoice we’d normally send out for a full monthly extension rental.

Why have you charged me for extra days of rental, after returning my vehicle:

If it looks like we’ve charged you for more days, past the date when you returned your vehicle, please contact your customer services adviser.