If you are a personal contract hire customer or a business with a fleet size of 20 or below and would like to defer your rentals for up to 3 months, please visit our secure online portal www.managemyvehicle.co.uk . You can apply for a Payment Holiday online to defer your rentals and we will let you know whether your request has been accepted.

If you do need to speak to us please call 0800 389 3690 and select Option 5 for Credit Control. Due to the high volumes of calls and emails we are currently experiencing, our call waiting and response times are longer than normal.

Larger Fleets

If you have a fleet size of more than 20 vehicles please contact your Account Manager directly to discuss the options available.​​​​​​​

The Transport Secretary has confirmed a 6 month exemption from MOT testing for all cars, vans and motorcycles that have an MOT due after 30 March 2020.

If your vehicle's MOT was due before this date the MOT must still be arranged. Please contact your local Kwikfit (https://fleetbookings.kwik-fit.com/) directly to book an appointment if you have a maintained contract. You should check the circumstances for which you can drive your vehicle if the MOT expired prior to 30^th March.  

All vehicles must be kept in a roadworthy condition and garages will remain open for essential repair work.

Department for Transport: https://www.gov.uk/government/news/vehicle-owners-to-be-granted-mot-exemption-in-battle-against-coronavirus  

Although there are a number of franchise and non-franchised dealers who have closed, we are working with our supply chain to ensure that a number of these workshops will remain open for the sole purpose of servicing and maintaining Key Services & Workers vehicles.

Our delivery and collection service offered for some service bookings will not be operating until further notice.

If you are a NOT a key worker we recognise that the facilities to service vehicles aren’t currently available. We understand that this may mean you are unable to adhere to the manufacturer’s servicing guidelines and recommend that you have the work completed as soon as possible after lockdown.

In the meantime ensure basic maintenance is followed. Please refer to the advice from the AA on how to maintain your vehicle when not driving regularly

https://www.theaa.com/driving-advice/laying-up#guidelines.

For further guidance please visit your vehicle manufacturer website which contains specific vehicle information in light of the current situation.

If you have a non-maintained contract we understand that this may mean you are unable to adhere to the manufacturer’s servicing guidelines and recommend that you contact your usual service provider and have the work completed as soon as possible after lockdown. In the interim, please refer to the AA website above.

All new vehicle deliveries are postponed until further notice. We will endeavor to deliver vehicles for Key Services and Workers however unfortunately we cannot guarantee this. 

There are different options available depending on whether or not you wish to continue using the vehicle. If you would like to continue using the vehicle please see the FAQ My contract is due to end and I want to keep using my vehicle.

If you no longer wish to use your vehicle please contact us so we can make arrangements for its return.  Information on how to do this is detailed below.

Please note that due to current restrictions, we are operating a reduced vehicle collection service, however you can still end your contract and your vehicle will be collected as soon as we are able to schedule. Please note availability and time scales for collections vary area by area. 

Personal customers and businesses with 1 to 20 vehicles

If you would like to keep using the vehicle beyond the end of your contract you have 2 options:

Formal Extension Period

Apply to use your vehicle for a little while longer by formally extending your contract (subject to status and credit application). You could extend your contract as long as the full contract term from the original start date (including the extension) does not exceed 60 months. You may also be able to request an amendment to your contracted annual mileage. Your monthly rentals may change.

For more information or to request a formal extension please email our customer service team customer.services@lexautolease.co.uk.

Informal Extension Period

If you do not arrange to return the vehicle or apply to formally extend your contract, your contract will automatically enter into an informal extension period. You do not need to contact us if you wish to choose this option. You will continue to pay monthly rentals but these rentals may be more than what you pay today. Please refer to your contract and the section “Rentals payable after the Minimum Period” to find out what you will pay (alternatively you can check your terms and conditions  ). The contract terms and conditions will continue to apply. You can contact us to make arrangements to end your contract at a later date when you no longer wish to use the vehicle.

Please note although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won’t be liable for any lost data you supply.

Please note if you would like to end your contract early before the original end date, you may be required to pay an early termination charge. Please email customer.services@lexautolease.co.uk who will be able to provide details. 
Our vehicle collection services are currently suspended.  Please refer to the above FAQ: ‘My contract is due to end and I want to arrange for the return of my vehicle?’ for additional information in this regard.

At this time our windscreen repair suppliers are continuing their service however with reduced capacity. Whilst they will work with you to get your windscreen fixed as soon as possible priority will be given to repairing vehicles for key services and workers.

Within the initial warranty period any breakdowns are referred to the vehicle manufacturer’s preferred breakdown provider.

Outside the warranty period, for maintained contracts, our preferred supplier for breakdowns is the AA.  
 
The AA have contingency plans to vary working patterns to mitigate the impact of staff absence where possible and provide continuity of service for our customers. We will continue to monitor the situation and will redirect any breakdown requests within the warranty period from other providers to AA should these alternative providers be unable to provide service. 

The impact of coronavirus has resulted in some of our services being reduced and unfortunately our phone lines are currently closed. We are still responding to e-mail enquiries so if you need support with one of the services below please email the relevant mailbox address below:

Document Management - Mailbox Address: albhfleetadministration@lexautolease.co.uk, covering: