As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you or your business so, we’ve put in place some additional support and information to help.
If your income has been affected by the disruption from the coronavirus, we are offering a range of solutions to help such as payment deferrals for our personal customers.
In light of the latest government announcement, we are working hard to prioritise essential services to ensure that we can meet the needs of the customers most severely impacted by COVID19. Our key priorities are to keep essential workers mobile and to support customers in need of a payment deferral. If your call is not of this nature we would appreciate you waiting to call us and we will provide more updates and support here as soon as possible.
Please see below the answers to a number of common questions that customers are facing at this time: