If you are a personal contract hire customer and would like to defer your rentals for up to 3 months, please visit our secure online portal www.managemyvehicle.co.uk .

You can apply for a Payment Holiday online to defer your rentals and we will let you know whether your request has been accepted.

If you do need to speak to us please call 0800 389 3690 and select Option 5 for Credit Control or *email us at customeraccounts@lexautolease.co.uk Due to high volumes of calls and emails we are currently experiencing, our call waiting and response times are longer than normal.

*Please note although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won’t be liable for any lost data you supply.

If your vehicle is registered in Northern Ireland (NI) there are plans for vehicle testing to resume on a phased basis from 20 July. As testing will initially resume in a limited capacity, the DVA will prioritise those categories of vehicles which are currently not able to avail of a Temporary Exemption Certificate (TEC) issued on vehicles where the MOT certificate expired after March 26. Please see the NI Governments website for more information about vehicle testing www.nidirect.gov.uk .

In all other areas mandatory MOT testing is to be reintroduced from 1 August 2020. Drivers with an MOT due date before 1 August will still receive a 6-month exemption from testing. However, all vehicles must continue to be properly maintained and kept in a roadworthy condition.  You are able to voluntarily get the MOT sooner should you wish, even if your vehicle is exempt from the legal requirement.  You can read more information on the Government’s website. www.gov.uk

If your vehicle's MOT was due before the government began issuing 6 month exemptions the MOT must still be arranged. You should check the circumstances for which you can drive your vehicle if the MOT expired prior to 30th March. All vehicles must be kept in a roadworthy condition and garages will remain open for essential repair work. Department for Transport: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020 .

If you have a maintained contract, please contact your local Kwikfit centre or book online at https://driver.lexautolease.co.uk/ and follow the book MOT option. Please advise the centre when making your booking that it is for a Lex Autolease vehicle so they can send us a request for authorisation and payment.

Many dealers and garages are open but are currently offering reduced services in line with Government guidelines. For example it is unlikely that collection and delivery services will be operating or that valeting will be offered.  Services may differ depending on location and franchise.

In order to simplify the booking process we recommend booking directly with your preferred franchised dealer (franchise relates to the manufacturer).  For example if you have a BMW please book with an authorised BMW dealer.  When booking, please advise the garage the booking is for a Lex Autolease vehicle so they can send us a request for authorisation and payment.  Once the booking is confirmed the garage will contact you to discuss specifics including an arrival time.  You may wish to contact the garage the day before the booking to confirm any social distancing processes you need to know about.

In the meantime, please ensure you keep up basic maintenance. Please refer to the advice from the AA on how to maintain your vehicle when not driving regularly

https://www.theaa.com/driving-advice/laying-up#guidelines.

For further guidance visit your vehicle manufacturer’s website which contains specific vehicle information in light of the current situation.

If you have a non-maintained contract we understand that the lockdown means you may have been unable to adhere to the manufacturer’s servicing guidelines and recommend that you contact your usual service provider and have the work completed as soon as possible. In the interim, please refer to the AA website above.

We are aware that your circumstances may have now changed so we will contact you directly to discuss the plans for your new vehicle.  We are working through delayed deliveries so please wait for that contact.  Our suppliers have restarted some vehicle deliveries with changes to the way in which vehicles are delivered to ensure social distancing can be maintained.

As a personal customer who would like to return a vehicle, please visit our secure online portal here: www.managemyvehicle.co.uk/more-information

As is the standard process you will still have to pay any charges that may be due if you exceeded the mileage allowance or for any damage on the vehicle outside of fair wear and tear. You will find your mileage allowance and excess mileage rate detailed in your contract. We will advise of any charges that may be due after the vehicle has been collected

If you would like to keep using the vehicle beyond the end of your contract you have 2 options:

Formal Extension Period

Apply to use your vehicle for a little while longer by formally extending your contract (subject to status and credit application). You could extend your contract as long as the full contract term from the original start date (including the extension) does not exceed 60 months. You may also be able to request an amendment to your contracted annual mileage. Your monthly rentals may change.

For more information or to request a formal extension please email* our customer service team customer.services@lexautolease.co.uk

Informal Extension Period

If you do not arrange to return the vehicle or apply to formally extend your contract, your contract will automatically enter into an informal extension period. You do not need to contact us if you wish to choose this option. You will continue to pay monthly rentals but these rentals may be more than what you pay today. Please refer to your contract and the section “Rentals payable after the Minimum Period” to find out what you will pay (alternatively you can check your terms and conditions). The contract terms and conditions will continue to apply. You can contact us to make arrangements to end your contract at a later date when you no longer wish to use the vehicle.

*Please note although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won’t be liable for any lost data you supply.

Please note if you would like to end your contract early before the original end date, you may be required to pay an early termination charge. Please email* customer.services@lexautolease.co.uk  who will be able to provide details.

*Please note although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won’t be liable for any lost data you supply.​​​​​​​

Our windscreen repair suppliers are continuing their service. Whilst they will work with you to get your windscreen fixed as soon as possible priority will be given to repairing vehicles for key services and workers. Please note glass repair or replacement will be invoiced to you for payment.  This is a pay on use service that is not included in your contract.

Within the initial warranty period any breakdowns are referred to the vehicle manufacturer’s preferred breakdown provider.

Outside the warranty period, for contracts that include maintenance, our preferred supplier for breakdowns is the AA. 

The AA have contingency plans in place to provide continuity of service for our customers. We will redirect any breakdown requests within the warranty period from other providers to the AA should these alternative providers be unable to provide service.