Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. We are doing our best to help customers as quickly as possible and we appreciate your understanding. If you’re in a vulnerable situation and would like to speak to an adviser please call us, our call wait times are much longer than usual.  Please also refer to our FAQs which may address many of your concerns.