Maintenance and repairs
Keeping your vehicle in the best condition
When and why you need a valid MOT
When your vehicle is three years old (four years in Northern Ireland), it needs an MOT every year. We’ll send reminders, but it’s your job to make sure it’s done. If you don’t, your car will be illegal to drive and your insurance won’t be valid.
You can check the date your MOT is due here.
All vehicles must have a valid MOT and proof of regular servicing when returned, no matter where you are in the UK.
Booking services if you have a maintenance package
Book an MOT
Call
To book directly with our maintenance supplier, Kwik Fit, call 0330 123 1590 between Monday to Friday 8 am to 6 pm, or visit one of their local centres in person to make an appointment. In Northern Ireland call 0300 200 7862 to make an appointment with the DVA.
Online
If you want to check your MOT due date or book online you can do this on the Lex Driver Portal.
You can also book an MOT in Northern Ireland online.
Book a service
Call
Get in touch with your local franchised dealer for routine service and maintenance. They'll assist you in finding the next available appointment that fits your schedule.
Online
If you'd prefer to book online, you can do this on the Lex Driver Portal
Book tyre repair or replacement
Call
You can book puncture repairs and tyre replacements from our supplier, Kwik Fit. Call 0330 123 1590 between Monday to Friday 8 am to 6 pm, or visit one of their local centres.
Online
You can book a tyre replacement directly using the Lex Driver Portal.
Check the lights, tyres, and windscreens before your MOT appointment. Arrange to fix any issues. This may help reduce the time your vehicle is off the road.
The British Vehicle Rental Leasing Association provides information on what is covered and what isn’t in the Fair Wear and Tear guidelines.
Kwik Fit might not have every tyre size at all branches. It's a good idea to call the centre before you arrive.
What to do if you pay for your own maintenance
Book an MOT
You can use any garage you like to book an MOT.
Having a valid MOT is a legal requirement. You must MOT your vehicle after 3 years (4 years in Northern Ireland) and then every year after.
Kwik Fit is our preferred supplier and we’ve agreed specific rates, which may be more cost-effective. If you want to book with them, let them know you're a Lex Autolease customer.
As you don't have a maintenance package with us, you'll be responsible for the costs of your MOT test and any work needed.
Book a service
To book routine servicing or maintenance for your vehicle, you can speak to your local franchised dealer. You can use our supplier finder to find your nearest franchise dealer.
We’ll ask for your service voucher book when you return the vehicle, so you should ask the dealer to update it after each service. They should also update the service history online.
We may charge a fee if you fail to have your vehicle serviced regularly, or if there are stamps missing in your service voucher book.
As you don't have a maintenance package with us, you’ll be responsible for the costs for servicing and maintenance.
Book tyre repair or replacement
You can book a tyre repair or replacement with any supplier you select.
You must take care not to drive your vehicle with tyres lower than the legal limit. The minimum tread depth is 1.6 mm. This depth must be in a continuous band around the central three-quarters of the tyre.
As you don't have a maintenance package with us, you'll be responsible for the costs of your tyre repairs and replacements.
Recalls and warranty claims
You should contact the franchise dealership directly for any recall work or warranty repairs.
Whether you have a maintenance package or not these repairs will be paid for by the manufacturer directly.
It's important to note that extending the lease on a vehicle does not extend the manufacturer's warranty period.
Caura
Run your car the easier way with Caura
Here’s a quick overview of just some of the things you can do with Caura:
- Set reminders for servicing and MOTs, find and book an appointment at your nearest approved garage in just a few taps.
- Keep track and store of all your driving documents.
- Exclusive offers such as savings of up to 50% on car insurance with personalised offers, and get free £500 excess protection when you buy policy in the app.
- Pay toll, emission and city charges instantly and securely with just two taps.
- Find and book parking spaces at all UK airports.
Further information
Taking the maintenance package from Lex Autolease
Maintenance Cover is optional, so we ask you if you’d like to include it when you take out your contract. We’ll include the price in your monthly rental payment.
Most contract types do not allow you to add maintenance after your contract has started.
If you already have Maintenance Cover, you’ll find the details in your contract and in the summary in Manage My Vehicle, under ‘Product Description’.
For corporate company car drivers, your employer will have decided on your level of cover. If unsure, please check with your fleet manager.
Corporate salary sacrifice drivers have maintenance included. Please check your documents for details.
Included within your maintenance cover are:
- Breakdown cover - included unless your contract type specifies otherwise.
- Routine servicing and MOTs
- Tyre replacement
- Batteries
- Exhausts
Not included your maintenance cover are:
- Replacement vehicle,
- Day-to-day consumables such as fuel, oil, anti-freeze, engine and battery fluids, ad blue
- Sat-nav updates.
- Repairs because of driver misuse, abuse, or accident negligence; items damaged, broken, stolen, or vandalised
- Failure occurring through driver-negligence or non-maintenance.
- Failure to follow manufacturer guidance on vehicle operation (I.E Extended usage conditions that do not support passive DPF Filter Regeneration)
Keep in mind that the time it takes to book an appointment with a garage or dealer depends on their availability. We can't control this. To avoid delays, please schedule your appointment with the provider as soon as possible.
Please be aware that due to industry challenges, there might be delays in getting certain parts needed for your vehicle. This could cause further delays. When booking your service, please discuss this with the garage or dealer.
I need to order new floor mats, number plates or other accessories
If you are a company car or salary sacrifice driver and have a problem with the mats or number plates supplied with your vehicle, please contact a Customer Service representative in the first instance.
Please be aware that we'll replace these items at no cost only if they're faulty. They mustn't have been damaged as a result of an accident. They must’ve come from our supplier or fall under the three-year warranty coverage.
If you want to add accessories to your vehicle after delivery, you need approval. This includes items like a tow bar, audio equipment, a telephone kit, driving lamps, fog lamps, body kits, or modifications. You must get approval from your company if you're on Business Contract Hire. You also need approval from Lex Autolease.
All expenses for any changes made to your vehicle after delivery, including maintenance of these items, are your responsibility.
If you remove any accessories, we ask you to repair any damage caused by fitting them. This means the vehicle is returned to us in its original condition.
Will I get a replacement vehicle?
This depends on the type of warranty that applies to your vehicle, your contract type, and also the provision from the manufacturer. If your vehicle contract includes relief vehicle provision then a replacement vehicle will be made available for a maximum of 28 days. This may not be a like-for-like vehicle.
If your vehicle doesn't include relief vehicle cover, it depends on what the manufacturer offers. Replacement vehicle cover from the manufacturer is outside of our control and usually falls into three main categories:
Manufacturer or dealer provides onward mobility – you would need to supply a credit card and driving licence before driving the vehicle.
Manufacturer does not support any form of onward mobility – it is your responsibility to arrange another vehicle while repairs are being completed.
Manufacturer offers a value of support per day to help customers with their onward mobility costs - the value may not cover the full amount of the daily charge. The request for this type of support must be made before the customer incurs any costs as retrospective claims are not supported.
If unsure check your contract entitlement and with the dealer.
Can I add maintenance and servicing to my lease?
You need to choose a service and maintenance package before your lease begins. Once the lease starts, you can't add or remove it.
When you select business or personal leasing, you can opt for our maintenance cover at the start of your agreement. We'll include the cost in your monthly rental. This way, you can relax, knowing everything runs smoothly without surprise costs.
You can add or remove the service on any renewal of the vehicle.
Help and Support
Read further help and support topics here