By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.
We reserve the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.
Our Cookies Policy was last updated on 31st March 2017.
What are cookies?
Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.
There are different types of cookies. They all work in the same way, but have minor differences.
Session cookies last only for the duration of your visit and are deleted when you close your browser. They facilitate tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.
Many of the cookies we use are session cookies. For example, they help us to ensure the security of your Internet Banking session, and can also keep you signed in to Internet Banking while you move between pages or service your account.
Our session cookies used for security are designed to be very difficult to read, change, access or use except by us when you have an active Internet Banking session. They contain no personal information that can be used to identify an individual. Their names typically start with the letters IB e.g. IBSESSION, IBCOOKIE01, IBCOOKIE02.
Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based on the browsing history of the device.
We use persistent cookies in a few ways, for example, to remember your username for log on so you don't have to. We also use persistent cookies to allow us to analyse customer visits to our site. These cookies help us to understand how customers arrive at and use our site so we can improve the Internet Banking service.
For full details about our cookies, we've put together a list of the cookies we use:
First and third party cookies: whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies. You can read more about them below.
Strictly necessary cookies: these cookies are essential to enable you to move around the website and use its features, and for ensuring the security of your online banking experience. Without these cookies, services such as applying for products and managing your accounts can't be provided. These cookies don't gather information about you for the purposes of marketing.
Functionality cookies: These cookies allow the website to remember choices you make (such as your user name). They are also used to identify what type of customer you are based on your behaviour. Using this information we may set your default homepage to that which is most appropriate for your customer type for the next time you visit us (e.g. you will see Private Banking rather than Personal). They may also be used to provide services you request, such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.) and they don't track your browsing activity across other websites.
Targeting (re-targeting) cookies: These cookies collect several pieces of information about your browsing habits. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. Cookies are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations or organisations we have asked to do so on our behalf.
Re-targeting cookies remember that you have visited our website and enable us to serve you with advertising when you are visiting other sites (for example to remind you of products and services you were interested in). Other retargeting cookies may remember terms that you have used on search engine queries so that we can serve you with advertising for products and services relevant to those search terms.
This type of advertising is called online behavioural advertising and can be recognised by an icon (blue flag) placed in the top right hand corner of an advert. This icon when clicked, will take you through to the website Your Online Choices where there is more help and guidance for you to Opt-out of this type of advertising. We currently use Double Click Bid Manager, Xaxis, App Nexus and Quantcast for cookie-based retargeting advertising. You can opt out of receiving third party advertisements by selecting the following links Xaxis App Nexus Quantcast and control the ads you see on Google by selecting DoubleClickID. Alternatively you can manage and opt-out of third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices. To find out more about the Cookies we use please see the following page the Cookies we use.
What if I don't want to accept cookies?
You can block or restrict cookies set by any website - including Lloyds Banking Group websites - through the browser settings on each browser you use, on each device you use to access the Internet. However, you can allow cookies from specific websites by making them "trusted websites" in your Internet browser.
For more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), watch one of our short video guides.
For information on how to do this on a wider variety of browsers go to All about cookies.
Cookies we use
Below is a full list of the cookies used by Lex Autolease Ltd along with a description of what they are used for, and whether they are 'first' or 'third' party. Where a cookie is a third party cookie, visit the providers' website for more information.
The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie doesn't contain any personal information other than the IP address of your device. This is a third party cookie.
The _utmb cookie is part of Google analytics. _utmb and _utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts and when it approximately ends. This cookie doesn't contain any personal information other than the IP address of your device. This is a third party cookie.
The _utmc cookie is part of Google analytics. _utmb and _utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and when it approximately ends. This cookie doesn't contain any personal information other than the IP address of your device. This is a third party cookie.
The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record custom variables for segmentation. This is a third party cookie.
Webtrends Optimize cookie is used to record how many times your device has been used to view pages on our website, and tailor the website to those items we think may be of interest based on pages previously visited. The cookie doesn't store personal information other than the IP address of your device. This is a third party persistent cookie which is stored for 90 days from creation/last visit.
ACOOKIE is a Webtrends optimise first party cookie. Lloyds Banking Group has a First party relationship with Webtrends, who act on our behalf. Data contained in the cookie includes: visitor identifier (not personal details) which of our websites was visited the time of the last visit to one of our websites the time of this visit This allows us to understand how recently your device was used to access our website.
This is an anonymous, unique identifier used to track how successful our advertising is. The Google DoubleClick cookie also enables Google and its partners to track and serve our advertisements on other websites across the Internet based on your visit history (or behavioural profile) to our website or engagement with our online marketing, which may include emails. Recent click history for your device is also collected in encrypted form, this allows external advertisers to target users of the device with adverts based on perceived interests. The cookie doesn't store the IP address, but this is passed through to Google along with cookie by the browser. Google then renders the IP address unreadable by removing the last 3 characters. No personally identifiable data is collected or stored. This is a third-party cookie. You can also manage and opt-out of Google DoubleClick and other third party cookies by visiting www.youronlinechoices.com/uk/your-ad-choices.
The Id cookie is used to track advert delivery and conversion activity, and to build behavioural profiles for Google Ad Exchange or Google Content Network.
It also collects the recent click history for your device in encrypted form. This allows external advertisers to provide adverts based on what they think you're interested in.
The Id cookie collects the following:
• An anonymous, unique identifier used to track advert delivery and conversion activity, and to build behavioural profiles for use in Google Ad Exchange or Google Content Network
• Recent click history for your device is also collected in encrypted form. This allows external advertisers to target users of the device with adverts based on perceived interests. The cookie doesn't store the IP address, but they are passed through to Google along with the cookie by the browser. Google then renders the IP address unreadable by removing the last 3 characters.
This is a third party cookie.
The This cookie identifies the visitor and the session to track use of our websites so we can improve them. Data contained in the cookie includes a visitor ID which is anonymous, and the time of the start and end of the visit. This is a first party cookie.