Accident services

Speedy repairs keeping your drivers mobile

We understand how important it is for businesses to keep their drivers on the road. So, in the unfortunate event of an accident, our specialist partner FMG are there to support your drivers’ claims, from beginning to end, to help them get back on the road as quickly as possible.

Pre-selected quality-approved repair centres complete work to the highest standard, and all repairs have a three year or end of contract* guarantee, minimising any end of contract accident repair charges.


In the event of a road traffic collision, your drivers can call our dedicated helpline on 0344 879 6000. Our partner FMG will provide all the support they need in seeing a claim through to completion. 

*Covers the repair for the life of the vehicle with the customer up to a maximum of 3 years – the guarantee does not transfer with the vehicle once the customer returns the vehicle or sells the vehicle.

Our service includes

  • Dedicated claims handlers available 24/7 to take control of putting things right and provide all the support you need following incidents
  • Full range of repair options available to minimise downtime, including Mobile and SMART repairs for lighter damage so we can fix your vehicle wherever you are
  • Electronic notification of new insurance claims, for maximum speed, efficiency and accuracy
  • In-house engineering team act on your behalf, independently assessing every repair method, cost and timescale
  • Courtesy car, if required, to keep you mobile for the duration of the repair
  • View all your claims information, repair progress and vehicle images online at any time
  • Monthly Management Information reporting on fleet performance


Accident Services is subject to a signed agreement.

Uninsured loss recovery

FMG’s team of insurance-trained ULR experts understand how best to manage and process uninsured loss recovery claims for your business, capturing all losses with the dual focus of maximising the recovery and accelerating the settlement period. They are committed to pursuing what is rightfully yours. Management information is provided for both ongoing and completed claims.

This service is available to fleets of all sizes and is charged as a percentage of the amount recovered and includes:


  • Liability assessment to recover losses
  • Acceptance of split liability cases
  • Responsibility for capture and evidencing all losses
  • Management of the end-to-end process
  • Detailed Management Information (MI)

Credit Hire 


In the event of a non-fault accident where the party responsible is known, you’ll receive a like-for-like replacement vehicle. We can offer the option to provide a hire vehicle and pursue the cost directly on your behalf against the insurers of the responsible party.

Credit Hire helps take the financial burden out of non-fault accidents as no invoice or charge is issued to you helping to protect your business from financial implication and providing your drivers with a like-for-like equivalent vehicle in terms of size, seats and engine capacity.

Credit Hire can be offered to fleets of all sizes at no additional cost. You will only pay the VAT element of the hire cost through your usual billing arrangement.


  • Like-for-like vehicle provided for the duration of repairs
  • No financial risk to your business


Credit Hire is subject to a signed agreement.

Credit Hire rates are controlled under a General Terms of Agreement by the Association of British Insurers.

For more information, or to discuss adding Accident Services for your fleet, please call us on 0800 012 1234. Lines open 8:30am - 5:30pm Monday to Friday (excluding Bank holidays).