Accident services

Speedy repairs keeping your drivers mobile

We understand how important it is for businesses to keep their drivers on the road, so in the unfortunate event of an accident, our specialists could manage your claim from beginning to end on your behalf, ensuring speedy repairs.

Our pre-selected repair centres complete work to the highest standard, and all repairs have a five-year or end of contract* guarantee, minimising any end of contract accident repair charges.

HOW IT WORKS

In the event of a road traffic collision you can call our specialists on 0344 879 6000 who will assist with the completion of a report form, or complete a form online.

Our service includes

  • Dedicated helpdesk team manage all administration
  • Mobile and SMART repairs so we can fix your vehicle wherever you are
  • Electronic notification of new insurance claims
  • Courtesy car for the duration of the repair
  • View claims online via Lex Autolease interactive (LAi)
  • Monthly Management Information on fleet performance 

Accident Services Terms and Conditions

Accident Services is subject to a signed agreement.

Courtesy car will be a Group A vehicle. Mileage limit: 75 miles per day. Only applicable if repairs take more than 24 hours.

*Covers the repair for the life of the vehicle with the customer up to a maximum of 5 years – the guarantee does not transfer with the vehicle once the customer returns the vehicle or sells the vehicle.

Uninsured loss recovery

Part of our accident services, our team are experts in their fields and understand how best to manage and process uninsured loss recovery claims for your business. We make sure we capture all losses with the dual focus of maximising the recovery and accelerating the settlement period. We also provide management information for both ongoing and completed claims.

This service is available to fleets of all sizes and is charged as a percentage of the amount recovered.

Includes

  • Liability assessment to recover losses
  • Acceptance of split liability cases
  • Responsibility for capture and evidencing all losses
  • Management of the end-to-end process
  • Only involving the customer when absolutely necessary
  • Detailed Management Information (MI)

Credit Hire and Credit Repair

CREDIT HIRE and Credit REPAIR

Credit Hire and Credit Repair can be included as part of our Uninsured Loss Recovery service.


CREDIT HIRE

In the event of a non-fault accident where the party responsible is known, you’ll receive a like-for-like replacement vehicle. We can offer the option to provide a hire vehicle and pursue the cost directly on your behalf against the insurers of the responsible party.

Credit Hire helps take the financial burden out of non-fault accidents as no invoice or charge is issued to you helping to protect your business from financial implication and providing your drivers with a like-for-like equivalent vehicle in terms of size, seats and engine capacity.

Credit Hire can be offered to fleets of all sizes at no additional cost. You will only pay the VAT element of the hire cost through your usual billing arrangement.

Benefits

  • Like-for-like vehicle provided for the duration of repairs
  • No financial risk to business

CREDit repair

Similarly to Credit Hire, no invoice or charge is issued to you when vehicle repairs are needed following an accident where the third party is at fault, helping to protect your business from financial implications.

Credit Repair can be offered to fleets of all sizes at no additional cost. You will only pay the VAT element of the repair cost through your usual billing arrangement, this is only available to customer who self-insure their own damage i.e. not available to customers with comprehensive insurance.

Benefits

  • No cost to pay on repairs
  • No financial risk to business

Credit Hire and Repair Terms and Conditions

Credit Hire is subject to a signed agreement.

Credit Hire rates are controlled under a General Terms of Agreement by the Association of British Insurers.

Credit Hire is only availble to customer who take our Unisured Loss Recovery service.