We may share your personal information with other companies in the Lloyds Banking Group. We may also share it with outside organisations such as credit card providers, insurers or tax authorities. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. Here we list all the types of organisations that we may share your personal information with.
Lloyds Banking Group
We may share your personal information with other companies in the Lloyds Banking Group. These companies may use different brand names. For details of our brands, please see the ‘Who we are’ section.
We share the information to make sure our records are accurate. For example, if you hold products with different brands in the Group, and you update your information with one of them, we may share this information with the other brands you hold products with.
We also share the information to help us provide you with products and services. For example, we could use information we learn about you from your transaction history with one of our brands to support an insurance product application with another brand.
Third parties who help us provide products or services
We work with third parties outside of the Lloyds Banking Group who provide products or services under our brand names. If you apply for one of these products, we may share information about you with the third party. If we want to share information in this way, we, or the third party will tell you before we do so.
Authorities
This means official bodies that include:
- Central and local government
- HM Revenue & Customs, regulators and other tax authorities
- UK Financial Services Compensation Scheme and other deposit guarantee schemes
- Law enforcement and fraud prevention agencies.
Banking and financial services
Outside companies we work with to provide services to you and to run our business.
- Credit reference agencies such as TransUnion, Equifax and Experian
- Someone linked with you or your business’s product or service
This could mean a joint account holder, trustee, fellow company director or partner.
- Other financial services companies. This can be to fulfil a payment or other service as part of a contract with you; or to help prevent, detect and prosecute unlawful acts and fraudulent behaviour
- Independent Financial Advisers
This could be someone who you, your employer, or product owner have chosen to advise you on things like pensions or life assurance.
- Agents who collect debt that is owed
- Price comparison websites and similar companies
We only do so if you buy something from us through such a company. We only share details needed to confirm what you have bought, to fulfil our own contract with the company.
- Employers. For example, to confirm your identity if we ask for a mortgage reference
- Companies you ask us to share your data with
This is to do with something called Open Banking, which gives you more freedom and control to use your own banking data. It can make it easier for you or your business to shop around for products like credit cards, savings and current accounts.
- Companies whose shares we hold for you in one of our nominee companies.
This is usually to do with Share Dealing accounts. This is where we hold shares for you in the name of our nominee company, and that company or their agent asks us to share details of the beneficial owner of the shares with them.
Insurers
We share personal information with insurance industry companies to process claims and help reduce fraud. We do that in these ways:
- If you apply for insurance through us, we may pass your personal or business details to the insurer.
- If you apply for insurance with us as the insurer, we may share your personal or business details with reinsurers.
- If you make an insurance claim, information you give to us or the insurer may be put on a register of claims. This will be shared with other insurers, our agents, suppliers and sub-contractors. In some cases, we may share it with our business partners if you also have a relationship with them.
Other services and schemes
These are organisations that we may need to share your personal information with, because of what you can do with the product or service you have with us.
- If you have a debit, credit or charge card with us, we will share transaction details with companies that help us to provide this service (such as Visa and Mastercard).
We need to do this to keep your account balance and statements up to date, for example.
- If you use Direct Debits, we’ll share your data with the Direct Debit scheme.
- If you have a product that has a loyalty scheme, we will share your data with that scheme.
- If you have a product with benefits such as travel insurance or discount offers, we will share your data with the benefit providers. We may also share it with other companies involved in how you use the service, such as a private car park operator.
- If you have a secured loan or mortgage with us, we may share information with other lenders who also hold a charge on the property, such as the other party in a shared ownership scheme.
- If you or your employer have a product with us that includes extra services or features, such as daily rental vehicles, we’ll share your data with the providers of those services or features.
- If a third party contacts us about fines, penalties or charges imposed on you, we may share this with your employer, or share your details with these third parties.
- If we carry out driving licence, vehicle or any other checks as part of our products, services or features, we may share information with suppliers and other third-parties needed for us to provide those to you, or your employer.
General business
Outside companies we use to provide our services, help grow and improve our business.
- Agents, suppliers, sub-contractors and advisers
These are types of firms that we use to help us run accounts, policies and services.
- Companies we have a contractual arrangement, joint venture or agreement with
This could be a store, a manufacturer or a broker who is offering finance deals or other products, services or features through us.
- Organisations that introduce you to us
This might be a store or car dealership that offers finance deals through us, or a price comparison website.
These firms may get in touch with you on our behalf to ask you for your opinions and feedback. Sometimes these firms will combine what you tell them with data from other sources to study it. They’ll use this to help us understand our customers’ point of view, so we can improve the way we work as a business.
- Advisers who help us to come up with new ways of doing business
This might be a legal firm, IT supplier or consultancy.
- Advertisers and technology providers that you use, such as websites you visit, social media, and providers of apps and smart devices.
This is so that:
- You are only shown marketing we think you might be interested in.
- You are not shown marketing we think you won’t be interested in.
- We can try to find new customers who are like you, or have similar interests to yours.
Learn more about how we use your information to make automated decisions in the relevant section.
Outside companies you may use.
This could include:
- Price comparison websites and similar companies
We only do so if you buy something from us through such a company. We only share details needed to confirm what you have bought, to fulfil our own contract with the company.
- Third-party payment providers. For example, if you use an app on your phone to pay for something, then we may share payment and transaction data with them.
This includes the amount, type, location, origin and recipients.
Company mergers, takeovers and transfers of products or services
We may also share your personal information if the ownership of products or services or the make-up of Lloyds Banking Group changes in the future:
• We may choose to sell, transfer, or merge parts of our business, or our assets, including products or services. Or we may try to bring other businesses into Lloyds Banking Group.
This is sometimes called Mergers and Acquisitions or ‘company takeovers’.
• During any such process, we may share your data with other parties involved. We’ll only do this if they agree to keep your data safe and private.
• If the change to our Group happens, then other parties may use your data in the same way as set out in this notice.
Sharing information that doesn’t reveal your identity
We may share or sell some information to other companies outside Lloyds Banking Group, but only when we have removed any personal details, so that no-one’s identity can be known or found out.
We and those other companies do this to help them learn about the types of customers they have, how customers use their products, and how their products perform. It also helps us to learn about the markets we each operate in and how our competitors perform. The law says data is not considered to be personal information after customer identities have been removed.
One of the ways we can share information without revealing customers' identities is by grouping customers' information together. Companies can use this grouped customer information to look for general patterns and trends in the information, without knowing individual customer identities. For example, we might provide them with information about:
• types of customers in a specific location shopping for clothes
• customers that fall into a particular age group, or live in a particular area
• patterns of spending habits, such as the average amount spent in one month
To create this information, we analyse all of the details we hold about you and other customers. This includes information about your current and past products and services you have with us.