How we can help

If your business is falling behind with vehicle finance payments, or you’re worried it might, please get in touch with us as we may be able to help. The sooner you let us know, the quicker we can help get you back on track.

We’ll talk with you to understand your situation, and get a better picture of your business and the challenges you’re facing.

If you’re a larger business, for example with more than 20 fleet vehicles, please get in touch with your Account Manager directly if you need to talk about your account or repayments. They’ll guide you to the right support, which may be different to the support below.

Call us

Please call us on 0800 302 9160 and select option 3 so we can talk through your options together. We’re here from 8.30am to 5.30pm, Monday to Friday, except Bank Holidays. Calls are free from UK landlines and mobile phones.

Please have these things to hand:

  • Your account number or fleet number
  • The registration for your vehicle
  • A pen and paper to jot things down.

What to expect

How we can help depends on your situation and what stage you are at in your agreement. Sometimes we’re not able to help you with your payments, but we can tell you about charities and organisations who can support you. There’s more below about independent support that’s available.

Here are some examples of support we may be able to give you, after we talk through your circumstances first:

  • A temporary payment plan could help you get back on track, if you’re eligible for this.

  • We may be able to give you some time to get independent help and advice by placing a short-term hold on the number of communications we send you. If we can offer this, you’ll still need to make your monthly payments so you don’t miss any, but you can take the time and space to get some independent help and advice, and make sure your priority payments are up to date.

  • Explain how you can return the vehicle to us and what this means for your agreement.

If you call us, it may take a bit of time depending on what you need help with and the support we can give you. We’ll ask questions about your situation, and you can let us know at any time if you don’t feel comfortable talking about this.

Other ways to get in touch

  • Email us at - we’ll reply as quickly as we can, usually 2 to 5 working days after we’ve received your email.

Email is not a secure way to get in touch, so please don’t email us any personal information such as your account numbers. We won’t be responsible for any data you send that is lost in transit to us.

  • Or write to us at Lex Customer Financial Assistance Team, Lex Autolease, Heathside Park, Heathside Park Road, Stockport, SK3 0RB.

If you write to us, please tell us how you’d like us to reply. If you’d like us to call or email you, make sure you include your phone number or email address in the letter. We’ll reply as quickly as we can, usually in around 2 to 8 working days, depending on how you ask us to reply. It’s quickest to ask us to email you or call you back.

If you’d like to speak to someone else, there’s free independent support and advice available. You can find details of these services on our financial worries page.