Help with your invoices

If we need to charge you for damage, we’ll send an invoice within 28 days of you returning the vehicle. 

We assess all returned vehicles to the British Vehicle Rental and Leasing Association Fair Wear and Tear Return Standard

Why are you charging me for a few scratches on my vehicle?

After we collect your vehicle, a British Vehicle Rental and Leasing Association (BVRLA)-trained expert checks it for damage. 

If we charge you for repairs, it means there’s damage to your vehicle that falls outside of the BVRLA fair wear and tear guidelines

Why do I not have to pay the costs shown on my damage invoice? 

If you arranged to add a damage waiver to your contract, it may cover all the costs on your damage invoice. We automatically deduct the damage waiver amount from your invoice total.

For example, if you added a damage waiver for £300, we’ll cover the first £300 of the cost of any damage to your vehicle. If the damage cost is £350, we’d only ask you to pay £50.

If you’re not sure if you have a damage waiver, please check your agreement.

Why have you charged me for missing service history?

When you return your vehicle, we ask for proof to show you’ve serviced the vehicle regularly. 

If we ask you to pay a charge, it means the vehicle service book is missing, or there are no stamps to show proof of servicing. 

If you have your vehicle serviced electronically, you should ask for a digital printout or email confirmation from the service provider. 

If you’d like to appeal a charge for missing service history, you should email all proof of servicing to VRMdisputes@lexautolease.co.uk

Why have you sent me an invoice when there’s no damage shown on the vehicle collection notice?

When we collect your vehicle, our driver carries out an initial inspection and makes a note of any obvious damage. 

Weather conditions or lighting can affect the inspection, so we make a more detailed assessment after our driver returns with the vehicle. 

We’ll only charge you for any damage that falls outside of the BVRLA fair wear and tear guidelines 

You can use our damage calculator to get a rough idea of what your repair costs might be before you return your vehicle to us.

Learn more about damage costs and fair wear and tear.

How have you worked out the damage charges?

We use a fixed pricing system to keep our costs consistent, transparent and fair. 

Charges vary depending on vehicle size and the type of damage or necessary repair. 

If your vehicle needs a replacement part, we work out the cost using the Thatcham-based estimating system.

I’ve not used my full mileage allowance, so will this offset my damage charges? 

No, we don’t take into account any unused mileage from your allowance when working out your damage costs. 

If you find that you’re travelling fewer miles than you agreed at the start of your contract, it’s best to tell us as soon as possible. 

Our customer service team will set a lower allowance for you, which could reduce the amount you pay each month.

This is a credit note confirming we've put money back into your account for damage charges you shouldn't have paid on an earlier DAIN invoice.

Why did you send me this credit note?

We made a mistake and charged you for damage that wasn't your fault. For example, we said you lost a key, but you returned both keys.

I already paid for the damage. How do I get my money back?

If you still have direct debit with us, we'll put the money back in your bank account.

If you cancelled direct debit, we'll send you a cheque.

You need to tell us about the mistake first. If we agree, we'll send you a credit note.

Why did I get a Credit or Partial Credit Note for damage?

We sent you a credit note because we charged you wrongly. If the amount is not what you expected, please contact us again.

Rental Extension Invoice

You get a bill if you keep your rental car past the contract end date. This is called an informal extension.

How is the Invoice Calculated?

If you keep the car past the contract end date, it’s called an informal extension. Your new monthly rental is the average of what you paid each month during the contract including your initial payment. 

Why has My Monthly Rental amount Changed?

Your invoice is based on the average monthly rental over the lease term. If you paid more at the start, your new rental extension invoice will be higher than your final monthly rental invoice.

Changes to your contract, like extending the term or adjusting mileage, also affect the new invoice.

Why has My Payment Schedule Changed?

During your contract, we bill you in advance because we know the end date and when you’ll no longer have the vehicle. 

In an informal extension, we bill you after because you can return the vehicle anytime. We only charge for the time you keep it.

Why am I still receiving the rental extension invoices when I have already returned the vehicle over one month ago?

Once you have returned the vehicle you should receive one final rental extension invoice. If you get further invoices, it means we don’t have the vehicle marked as returned. Please call us to resolve this.

Depending on the car’s condition and how much you’ve driven it, you might get a bill for damages (DAIN) or for going over the mileage limit (XMIN). You can find more details about these bills in the FAQ section.

This invoice includes any upfront rentals or initial deposit. We'll send it to you right after we deliver your vehicle.

What if my invoice has wrong information?

If your invoice has mistakes like the wrong start date, rental rate, or vehicle registration, you need to dispute it.

When you submit your dispute, include proof like a copy of the vehicle order or a signed delivery note with the correct details.

This invoice shows your monthly vehicle rental amount and the date we'll take the payment by direct debit. We'll keep sending these invoices until you return the vehicle or the contract ends.

Why did I get this invoice if I paid for early termination?

You'll get two invoices: one for early termination and one for monthly rental. The early termination invoice assumes you're up to date with your monthly payments until the collection date.

Why was I charged for a full month if I returned the car early?

Your contract lasts until the end date, so you must pay for the full month even if you return the car early in the last month.

Why did my monthly rental amount change?

Check if you requested changes to your contract, like extending or shortening the term, or changing your mileage allowance. 

These changes affect your monthly rental amount, and you would have been told the new cost before accepting the changes.

What is it? 

If you receive a fine, like a parking ticket or a speeding fine, this invoice will tell you how much you need to pay. It may also include an additional fee for processing the fine.

How to get a copy of the offence: 

Email finesandpenalties@lexautolease.co.uk with the vehicle's registration number.

How to challenge the fine: 

Appeal directly to the issuer. If your appeal is successful, email the cancellation notice to finesandpenalties@lexautolease.co.uk to get a refund for the fine and any extra fees.

What actions should you take if the fine gets cancelled? 

Email the cancellation notice to finesandpenalties@lexautolease.co.uk to get a refund for the extra fee.

This is a rental adjustment invoice/credit. They’re usually created to correct / make adjustments to any changes in monthly rental invoicing.

​​​​​​​Why have I received a ‘Rental Adjustment’ invoice/credit?

These settle any adjustments needed if you’ve recently accepted a contract amendment. This could include making changes to your contract start dates, period of hire or rentals. Depending on the changes made, it could result in you being either in credit or debit. We’ll send an invoice or credit as appropriate to make the necessary adjustment.

What is it? 

The cost of Road Tax, also known as the Road Fund Licence or vehicle excise duty, can change during your contract. The Government typically adjusts the Road Tax during the budget announcement. They’ll either add these changes to your account or credit your account. Remember, Road Tax is part of your contract and includes VAT.

Why am I being charged for Road Tax when it's included in my monthly payment?

Each year, the Government reviews the cost of Road Tax. If it changes, we won't include it in your monthly payment. That's why you get a separate invoice or credit.

Why do they charge me for Road Tax when I'm about to return my vehicle or have already returned it? 

We make sure our vehicles are road legal. That’s why we arrange the Road Tax before your contract ends. If you return your vehicle and receive a Road Tax invoice, you can dispute it to claim a full refund.

Why am I being charged for Road Tax on a Finance/Flexible Lease contract? 

Your contract says you pay the Road Tax for a Finance/Flexible Lease vehicle. We buy the Road Tax and invoice you for the full amount plus VAT.

Why do they charge me for Road Tax when I've sold the vehicle on a Finance or Flexible Lease contract?

You'll receive a credit once we get the refund from the DVLA, provided the vehicle was sold in the last 12 weeks. For vehicles sold more than 12 weeks ago, please contact your customer service adviser.

Why am I being charged VAT on Road Tax? 

The Road Tax invoice is for the service of arranging Road Tax. If you pay VAT on your rentals, you also pay VAT on the Road Tax invoice.

What is it? 

This invoice is for ending your contract early. It includes only the early termination charges. Extra costs, such as excess mileage or damage, aren't covered. 

The mileage listed on the invoice is an estimate and may not match the final charge.

Can I get a partial refund if I return the vehicle early? 

No, you won't get a partial refund. The early termination quote includes a full month's rental, which you agreed to pay when you signed the contract.

Do I still have to pay the final month's rental if I pay an early termination charge? 

Yes, you still have to pay the final month's rental because it's included in the early termination calculation.

Does buying the vehicle during the contract include termination charges?

No, the price is only for the vehicle. We'll invoice any early termination charges or extra costs separately.

Why do they charge me for pre-paid rental if I end the contract early? 

The number of months left in your contract determines the quotes for early termination. When you return the vehicle, we'll credit you for any unused pre-paid months. 

The extra payments you made at the beginning lower your monthly rental. We also include any unused amount in the early termination calculation.

What is it? 

This invoice is for repairs or AA recovery charges that aren't covered by your maintenance contract.

Why did I get this invoice? 

If you had repairs that aren't covered by your warranty, or if you called the AA for something that wasn't a mechanical failure (like a flat tyre or broken windscreen), you'll get an invoice for those costs.

What is it? 

This invoice charges you for driving more miles than your contract allows. You can find your mileage limit and the cost per extra mile in your contract.

Why did I get an early termination charge when I haven't used all my miles? 

Ending your contract early means we'll work out your mileage limit based on the days you had the car. If you drive more than this limit, you'll receive an excess mileage charge. This charge is separate from the early termination charge.

Why is the start mileage wrong on the invoice? 

We add 100 miles at the start of your contract for delivery. If you think the start mileage is wrong, contact customer services with your delivery note to fix it.

Do I still pay excess mileage charges if I buy the car? 

Yes, if you've driven more than your contract allows, you'll still pay for the extra miles.

How is my final mileage limit calculated? 

It's based on the number of days you had the car, plus a 100-mile delivery allowance.

What is it? 

This invoice is for keeping your vehicle for part of a month after your contract ended. You pay for the extra days you had the car.

Why did I get this invoice? 

If you kept your vehicle for part of a month after your contract ended, you'll get an invoice for the extra days. 

We work out the amount from the start of the month until the day you return the vehicle. It's different from a full month's rental invoice.

Why do they charge me for extra days after I return the vehicle?

If it looks like we've charged you for more days than you had the vehicle, contact customer services to check.