Money Worries 

How we can support you

We're here to help

If you're finding it difficult to make your vehicle lease payments now, or you're concerned about making them in the future, we’re here to support you. The sooner you let us know, the quicker we can help get you back on track.

Please call us on 0800 015 4140 so we can talk through your options together. We’re here from 8.30am to 5.30pm, Monday to Friday, except Bank Holidays. Calls are free from UK landlines and mobile phones.

Ways we can help

How we can help depends on your situation and the stage you’re at in your agreement. If we don’t have the right options available to help you with your payments, we can still tell you about charities and organisations who’ll be able to support you in other ways. You can find more information about free, independent help and advice here


We’d really like to talk to you so that we can understand the best way to help and support you. When we speak, we can look at your financial situation and any options available based on what you can afford.

We may be able to agree a repayment plan to help you to keep the vehicle. The help we can offer depends on your situation and what stage you’re at in your agreement. We’d need to assess your financial commitments to make sure any payment plan is affordable for you.

It’s important to understand that we must tell the credit reference agencies if you miss payments. This may make it difficult for you to get credit in the future.


You can set up a direct debit if you don't already have one. You can do this online through Manage my Vehicle and go to My Payments. 

Sometimes it can be difficult if your salary date doesn’t match your payment date. If you’d like to see if we’re able to change this for you, please call us on 0800 015 4140.

If you get paid weekly, you could set up a standing order with your bank to make payments more manageable. Use our bank details as follows:

  • Account name: Lex Autolease Ltd
  • Bank name: Lloyds Bank
  • Sort code: 30-00-00
  • Account number: 00241229

You’ll need to make sure that your weekly payments cover the full amount you’ve agreed to pay us, and that it reaches us by your monthly due date.


You could think about lowering your monthly repayment by reducing the expected mileage or extending the end of contract date. You can apply to do this online at Manage my Vehicle or by calling us on 0344 879 6633. If you apply, we’ll run a credit check to make sure your payments are still affordable.


Our budgeting tool may be a useful way to help you to understand your income and outgoings. Why not have a go at completing our budget calculator first, so you’re able to tell us more about your income and spending. It’s likely to save you more time when you call and help us to find the best support for you. Don’t forget to make a note of your reference number after you’ve completed the form for when you call. 

(Right click and select open in a new tab to start the calculator.)

If you don’t want to use the budgeting tool and would prefer to give us a call, then it will help if you can make sure you’ve got the following to hand:

  • Your account number or fleet number
  • The registration for your vehicle
  • How much money you have coming in each month
  • How much money you spend each month
  • What you pay to others
  • A pen and paper to jot things down


You may be thinking about handing the vehicle back earlier and ending your agreement with us. We’re happy to talk to you about this and explain the options available to you. We can also confirm any outstanding amounts you’d need to pay to end your agreement early. You can do this online at Manage my Vehicle or by calling us on 0344 879 6633.


There are many organisations that can help you with your money worries, including free debt advice services. Most 0800 phone numbers are free to call from UK landlines and mobiles.

You can find more information about free, independent help and advice here


​​​​​​​It’s important to understand that we must tell the credit reference agencies if your account goes into arrears. This may make it difficult for you to get credit in the future.

Budget Calculator

Use our free budget calculator to give you an overview of your income and spending. This can be a helpful guide for managing your money and helps us look at how we may be able to support you too.

Other ways to get in touch

  • Email us at CPT@lexautolease.co.uk - we'll reply as quickly as we can, usually 2 to 5 working days after we've received your email.

Email is not a secure way to get in touch, so please don’t email us any personal information such as your account numbers. We won’t be responsible for any data you send that is lost in transit to us.

  • Or write to us at Lex Customer Financial Assistance Team, Lex Autolease, Heathside Park, Heathside Park Road, Stockport, SK3 0RB.


If you write to us, please tell us how you’d like us to reply. If you’d like us to call or email you, make sure you include your phone number or email address in the letter. We’ll reply as quickly as we can, usually in around 2 to 8 working days, depending on how you ask us to reply. It’s quickest to ask us to email you or call you back. 

Free independent help and advice

There are many organisations that can help you with your money worries including free debt advice services.