end of contract

Once the contract on this vehicle has expired between you and Lex Autolease, Lex Autolease will arrange for its collection and the provision of your new vehicle if applicable.

On the day of collection, our collection agent or supplying dealer will appraise the vehicle and provide you with a vehicle collection report. They will record the mileage and you should ensure that the following items are included with the vehicle for collection:

  • Any accessories supplied on delivery
  • All keys associated with the vehicle
  • Wheel security key (if applicable)
  • All vehicle operating manuals
  • Service book (if applicable), recording a history of service for the vehicle which meet manufacturer guidelines.

An appraisal is carried out at point of collection where we ask all collection drivers to note any obvious damage. A full inspection of the vehicle will then be carried out once it arrives at our de-fleet centre. The vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment. Any additional damage that falls outside of the BVRLA (British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines will be recorded and a re-charge may be imposed.

We wouldn't expect a vehicle to be returned in the same condition that we delivered it in at the beginning of the contract – fair wear and tear occurs no matter how carefully a vehicle is looked after, and happens when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment or negligent acts.

All vehicle documentation including operation manuals, service books and any other documents relating to vehicle equipment must be intact and available. All documents must be inside the vehicle on its return. A full set of keys including the master key, spares and locking wheel nut keys, should be returned with the vehicle. Accessories such as parcel shelves, load covers, restraining straps and nets must be returned with the vehicle. The spare wheel (including 'spacesaver'), jack and other tools must be intact, present and stowed properly, in the correct location and in good working order. The emergency tyre inflation canister, if supplied when new, should be in full working order, serviceable and ready for use. A canister that has been partially or fully discharged should be replaced.

Light scratching is acceptable provided it does not interfere with the driver's line of sight and any heating elements still work properly. Chips, cracks or holes are not acceptable. Repaired chips within the driver's line of sight are not acceptable. Repaired chips outside the driver's line of sight are acceptable provided they are repaired to a professional standard and the work is under warranty. If it has passed an MOT this does not necessarily mean it is acceptable against the BVRLA Fair Wear & Tear return standard. Missing, cracked or damaged door mirrors are not acceptable.

We do not expect the collection drivers to identify if repaired damage is to the correct standard. Once returned to the de-fleet site, the vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment, to the BVRLA return standard. Any obvious evidence of poor repair, such as flaking paint, preparation marks, paint contamination, rippled and poorly matched paint, is not acceptable and a charge may be imposed.

Operating times for collecting vehicles are between the hours of 9.00am to 5.00pm. Although our transport department endeavours to meet any AM or PM requests made by customers, we are unable to make any guarantees on timed collections. This is because there are so many varied situations, outside of our control, which could prevent the driver from arriving at a requested time.

The collection driver will make a note of any damage that is visible on the vehicle. The noted damage must be a true reflection of the vehicle's condition at the point of collection. The damage recorded at the point of collection is not necessarily the damage that you will be charged for as often small marks and scratches will be within guidelines for fair wear and tear.

When the vehicle arrives at one of our centres it will be inspected by one of our fully BVRLA trained Vehicle Assessors. This assessment will identify damage which is within or outside of the BVRLA fair wear and tear guidelines. It is this assessment that decides what damage you will be charged for.

If an employee leaves your organisation, their vehicle can be reallocated to another driver. If this is not possible, for a small daily charge we can temporarily store the vehicle on your behalf until such time that it can be reallocated.

Alternatively, we can arrange early settlement of the contract. Please contact us for a contract termination quotation.

Should you wish to return your vehicle before the end of the contract an early termination fee may apply which could be of significant cost depending on what stage in the life of the contract this occurs.

If you, a member of your family, or a friend, are interested in buying your vehicle at the end of its term, please make enquiries before you return the vehicle to us.

Please contact our Driver Sales team: 0344 824 0848 / driversales@lexautolease.co.uk.  Please have your current mileage and service history to hand.

Please note that if your vehicle is provided via a Car Ownership Scheme the purchase price will be quoted in your credit sale agreement documentation.