ordering your vehicle

If you have been locked out of your account, please follow the steps below:

  • User locks account (after entering the wrong password 3 times)
  • UNLOCK ACCOUNT button appears
  • Clicking UNLOCK ACCOUNT will send an email to the users registered email address
  • The user will be sent an email asking them to follow a link.  They will need to do so within 2 hours, or the link will expire and they will have to start again.  On clicking the link, it will take them to the UNLOCK YOUR ACCOUNT page, where the answer to the user's security question and a new password is needed.

If your driver has access to our Driver Portal, they can track the progress of their order online by visiting driver.lexautolease.co.uk. Or you can access all live orders for your account on lexautoleaseinteractive.co.uk.


Vehicle lead times vary between manufacturers and models and all dates provided are estimated and subject to change. The industry is currently seeing a challenge with supply because of a shortage of semiconductor chips, production delays from COVID-19 and continued increase in demand. We’re expecting these delays in vehicle supply to continue well into 2022 which may impact your vehicle’s lead times

It may be possible to amend your order providing it hasn't yet gone into production at the factory. Please contact us and we will be able to advise if amendments are possible.

If you have any questions about a vehicle order, please speak to your sales advisor.

The industry is currently seeing a challenge with supply because of a shortage of semiconductor chips, production delays from the impact of COVID-19 and continued increase in demand. We’re expecting these delays in vehicle supply to continue well into 2022 which may impact vehicle lead times.

Please make sure the vehicle is thoroughly checked during the hand over process. In the unlikely event of there being any damage on the vehicle, please ensure this is recorded on the delivery release note at the time of delivery and reported to us as soon as possible.

If your vehicle doesn't match what you've ordered when it’s delivered - please get in touch with your sales advisor who’ll be able to help you.

With each vehicle we deliver we include a driver pack. Its' contents may vary but will typically include; tailored floor mats, hessian safety bag, warning triangle, hi-visibility jacket, and a welcome letter.

If you have a maintenance package with us, we’ll also include an information window sticker giving details for specific services such as servicing, maintenance and breakdown.

If you'd like to make changes to your contract, please speak to your relationship manager..