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Business Leasing or Contract Hire is a rental agreement with a fixed cost.

You choose the manufacturers and models of vehicles that you want and agree the terms of the agreement, such as the maximum annual mileage and length of agreement and initial rental amount followed by fixed monthly rentals to suit your budget. You can include our optional maintenance and breakdown cover, so we manage and maintain the vehicles. The cost would be included in your monthly rental amount, meaning you can pay one fixed monthly payment.

To find out more about the business leasing options we have available, please see our business leasing pages here.

If you're an existing customer, your relationship manager can also talk through the options for your business with you.

If your driver has access to our Driver Portal, they can track the progress of their order online by visiting Or you can access all live orders for your account on

Vehicle lead times vary between manufacturers and models and all dates provided are estimated and subject to change. The industry is currently seeing a challenge with supply because of a shortage of semiconductor chips, production delays from COVID-19 and continued increase in demand. We’re expecting these delays in vehicle supply to continue well into 2022 which may impact your vehicle’s lead times.

If you'd like to make changes to your contract, please speak to your relationship manager.

How your drivers arrange and pay for routine servicing, maintenance and MOTs will depend on if you have maintenance included in your agreement. If you’re not sure, please check your original agreement documents.

Your drivers will need to show us a service record when they give the vehicle back at the end of the contract, so please make sure they’re booking it in for regular services. If they don’t, you may face additional charges. The vehicle manufacturer’s recommendation will let your drivers know how often they should be servicing your vehicle.

It’s also important your drivers keep on top of maintenance checks. For example, keeping tyre tread depth within legal limits and fluid levels topped up. If they spot any warning lights, they can use their vehicle handbook to find out what they mean.

If you have a maintenance package:

Your drivers can manage their vehicle through the Lex Autolease Driver Portal. Here they can book an MOT, and routine servicing and maintenance including tyre replacements. They can choose a garage based on location, select preferred dates, and receive instant booking confirmation.

Your drivers can also:

  • Speak to their local franchised dealer, who’ll be able to let them know when the next available appointment is.
  • Book directly with our supplier, Kwik Fit, by calling 0330 123 1590 between 8am - 6pm Monday to Friday or going in to one of their local centres.

Having your driver check lights, tyres and windscreens and arrange to get them fixed before their MOT appointment may help to reduce the amount of time their vehicle is off the road.

If you have a maintenance package as part of your agreement, routine service and general maintenance costs are included. MOT’s, tyres, and other general maintenance needs are also covered if they fall under general fair wear and tear. You can find out more about what is and isn’t covered in the BVRLA (British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines. Any repairs that are needed for damage, theft, vandalism, driver neglect or misuse aren’t covered by maintenance agreements so will be charged.

If you don’t have a maintenance package:

Booking an MOT

Your drivers can use any garage they’d prefer to book their MOT. Kwik Fit is our preferred supplier and we’ve agreed specific rates which may be more cost-effective. If you wish to book with them, your drivers speak to them directly, letting them know they’re a Lex Autolease customer.

Getting your driver to check and fix lights, tyres and windscreens before your MOT appointment may help to reduce the amount of time their vehicle is off the road.

Booking routine servicing or maintenance

To book routine servicing or maintenance for their vehicle, your drivers can speak to their local franchised dealer, and they’ll let them know when the next available appointment is.

If you don't have a maintenance package with us, you’re responsible for the costs for servicing, maintenance, and MOTs of the vehicle. This includes any general maintenance costs and tyre replacements.

If you're thinking of taking your vehicle abroad, please call our European travel line which is detailed on your Driver Card at least 2 weeks in advance of your trip and request a European travel pack. It will include details of our breakdown service in Europe, a VE103 document and a letter authorising you to take the vehicle outside of the UK.

When you call to request a travel pack, you'll be asked to provide the following information;

  • Your registration number
  • Exact dates the car will be out of the country
  • Countries to be visited

How do I complain?

We're sorry you are unhappy with our service; if you wish to make a complaint, you can call us on 0800 068 4025. Alternatively, go to our how to complain page to find out more about our complaint handling process and for other ways that you can make a complaint.