ordering your vehicle

If you have been locked out of your account, please follow the steps below:

  • User locks account (after entering the wrong password 3 times)
  • UNLOCK ACCOUNT button appears
  • Clicking UNLOCK ACCOUNT will send an email to the users registered email address
  • The user will be sent an email asking them to follow a link.  They will need to do so within 2 hours, or the link will expire and they will have to start again.  On clicking the link, it will take them to the UNLOCK YOUR ACCOUNT page, where the answer to the user’s security question and a new password is needed.

You will be informed of your vehicle's due date shortly after placing your order. Vehicle lead times vary between manufacturers and models and all dates provided are estimated and subject to change. If you have been provided with access to our Driver Portal you can track the progress of your order online.

It may be possible to amend your order providing it hasn't yet gone into production at the factory. Please contact us and we will be able to advise if amendments are possible.

If your vehicle lead time is delayed this could be for various reasons, including delays with the manufacturer. If you have any queries about your vehicle order, please contact a Customer Service Representative.

Please make sure the vehicle is thoroughly checked during the handover process. In the unlikely event of there being any damage on the vehicle, please ensure this is recorded on the delivery release note at the time of delivery and report it to us as soon as possible who will work towards resolving the issue.

We do hope you are pleased with your new vehicle, however if for any reason you believe the vehicle does not match what you have ordered, please contact us or a Customer Service Representative, who will investigate your concerns.

With each vehicle we deliver a driver pack will be included. This will typically include; tailored floor mats, hessian safety bag, warning triangle, hi-visibility jacket, welcome letter, driver card, key card, information panel window sticker.
Please note that the driver pack contents may vary.

Your Lex Autolease Driver Card is contained within your welcome letter. This provides the telephone number to call for specific services that you may need during your vehicle contract. Please keep this card with you or keep in a safe place within the vehicle. It's also a good idea to store this number in your mobile phone should you need it in the future. In the event of a loss of a Driver Card, please contact a Customer Service Representative.

With Contract Hire you can amend a vehicle's contracted term and / or mileage after the first six months. This can help spread the cost of additional mileage over the remaining term, or benefit from a reduction in monthly rental where vehicles are tracking under mileage.
Amendments to contracts cannot be made in the final six months of lease.