Need some help?

Popular questions

Business Leasing or Contract Hire as it is more formally known is a fixed cost rental agreement that provides cost effective motoring

You choose the manufacturer and model of vehicle that you want and agree the terms of the agreement (the maximum annual mileage and length of agreement, initial rental amount followed by fixed monthly rentals to suit your budget). The higher initial rental you pay, the lower the normal monthly rental will be. We then purchase your vehicle and hire it to you. At the end of the agreement you return the vehicle to us.

You can even choose to include our optional maintenance and breakdown cover so we manage and maintain the vehicle for you too.  The cost would be included in your monthly rental meaning you can pay one fixed monthly payment - keeping your costs affordable and predictable.


You will be informed of your vehicle's due date shortly after placing your order. Vehicle lead times vary between manufacturers and models and all dates provided are estimated and subject to change. If you have been provided with access to our Driver Portal you can track the progress of your order online.

You can manage your vehicle's needs with the Lex Autolease Driver Portal.  The Driver Portal can be accessed from any internet-enabled device. You can choose a garage based on performance, location and availability at a time convenient to them with instant booking confirmation.

Collection and delivery of vehicles will be subject to availability and supplier location for a service or mechanical repair.  Please give a minimum of 3 working days notice for the collect and delivery service.

Please ensure you give at least 5 working days notice to ensure a courtesy car will be available. When you collect your courtesy car your driving licence will be required along with your DVLA code. You can obtain your DVLA code here - you will need your driving licence number, your National Insurance number and the postcode on your driving license. Please note: Minor repairs such a replacement of a bulb, wiper blades will not qualify for collection and delivery or a courtesy car.

It is essential to service your vehicle in line with the manufacturer's handbook (supplied with the vehicle). Failure to do so could result in your company incurring extra costs for any damage as a result of missing a service. Please ensure that the dealer stamps and dates the service voucher book.

Any repairs required as a result of damage, theft, vandalism, driver neglect or misuse are not covered by any maintenance agreement and are rechargeable to the driver.


Once the contract on this vehicle has expired between you and Lex Autolease, Lex Autolease will arrange for its collection and the provision of your new vehicle if applicable.

On the day of collection, our collection agent or supplying dealer will appraise the vehicle and provide you with a vehicle collection report. They will record the mileage and you should ensure that the following items are included with the vehicle for collection:

  • Any accessories supplied on delivery
  • All keys associated with the vehicle
  • Wheel security key (if applicable)
  • All vehicle operating manuals
  • Service book (if applicable), recording a history of service for the vehicle which meet manufacturer guidelines.

With Contract Hire you can amend a vehicle's contracted term and / or mileage after the first six months. This can help spread the cost of additional mileage over the remaining term, or benefit from a reduction in monthly rental where vehicles are tracking under mileage

Amendments to contracts cannot be made in the final six months of lease.

How do I complain?

We’re sorry you are unhappy with our service; if you wish to make a complaint, you can call us on 0800 068 4025. Alternatively, go to our how to complain page to find out more about our complaint handling process and for other ways that you can make a complaint.