Popular questions and answers

  • We want to make sure that your contract is always the right fit for you, especially if your circumstances or driving habits change.

    When you take out a lease with us, you agree to a length of contract and a mileage allowance. They should suit your needs as much as possible, so you may be able to ask to change them. 

    • If you’re driving more miles than expected – it’s usually best to increase your mileage allowance.
    • If you’re driving fewer miles than expected – it’s better to reduce your mileage allowance.

    It’s a good idea to get a quote before asking to make any changes to your contract, so you can weigh up your options. If you’ve registered for Manage My Vehicle, you can get a quote online and find out how any changes might affect your monthly rental costs.

    Not registered? It only takes a few minutes to sign up to Manage My Vehicle

    You can also ask for a quote over the phone. Call us on 0344 879 6633, Monday to Friday 9am – 5pm. We close at weekends and on bank holidays.

    Before we make any changes to your contract, we’ll carry out a credit check. This might affect your credit file, so we’ll always ask your permission first. Your payment date and method will always stay the same, even if you make changes.

    If you still have questions about your personal contract, you can visit personal leasing.

  • If you have Maintenance Cover and would like to book a service or routine maintenance, please contact your local dealer or garage. They’ll arrange a day and time that suits you best. 

    Our supplier finder will help you find your nearest dealer. 

    Need some help? Call us on 0344 879 6000 

    Our lines are open Monday to Friday 9am – 5pm. We close at weekends and on bank holidays.

    If you still have questions about your Maintenance Cover, visit the maintenance page for your lease: 

    Go to Personal maintenance

    Go to Business maintenance

  • We use a fixed pricing system to make sure that our costs are consistent, transparent and fair.

    We assess any damage and base our repair prices on the size of the vehicle and the type of repair needed.

    If you still have questions about your damage invoice, visit the damage invoice page.

Need some help? 

You may find the answers you need in our FAQ sections.

Personal leasing

Find all the questions our customers ask us most often about personal leasing.

Personal leasing FAQ Link to FAQs for personal leasing

SME business leasing

Find out the most asked questions for SME fleets of up to 30 vehicles.

SME business leasing FAQ Link to FAQs for fleets of under 30 vehicles

Corporate business leasing

Explore our FAQs to find answers to the most popular leasing questions for fleets of more than 30 vehicles. 

Corporate Business leasing FAQ Link to FAQs for corporate fleets of over 30 vehicles

Need more support?

Our customer service team is ready to help.

Phone

Call us on 0800 389 3690, Monday to Friday 8.30am - 5.30pm

Email

You can also email us here.

 

More than 30 vehicles?

Call our fleet experts on 0800 012 1234, Monday to Friday 8.30am - 5.30pm

Additional support

Bereavement

Talk to us when you’re ready and we’ll help as much as we can.

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Worried about your payments?

Get in touch and we’ll work out the best way to help you.

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Make a complaint

If we’ve let you down, we’ll put things right as quickly as possible.

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Need help understanding your invoices?

Here are answers to some of your frequently asked invoice questions

 

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