If you need to order replacement mats and/or number plates please contact us and we will be to able order additional or replacement items for you. The cost of these items are not covered by us unless faulty or incorrect items have been supplied.
With Personal Leasing from us you can choose to include our optional maintenance cover in your agreement at the start and the cost will be added to the monthly rental, giving you peace of mind that everything is running smoothly with no unpredictable costs.
We have a nationwide preferred network of garages in place to service your vehicle. Where possible we will arrange for your vehicle to be serviced through your local dealer.
Collection and delivery of vehicles will be carried out free of charge within a five mile radius for a service or mechanical repair (please note that minor repairs such a replacement of a bulb, wiper blades will not qualify for collection and delivery).
If you wish to take advantage of our collection and delivery service, prior to collection the supplier's representative will carry out a concise inspection of the vehicle and provide you with a Vehicle Condition Collection Report, which you will need to sign prior to and following the vehicle's use in order to avoid liability for damage. Unless agreed otherwise, collection of your vehicle will be before 11:00 and delivery back to you before 17:00. If our repairer cannot complete the repairs in one day they will contact you before 15:00 to allow sufficient time to make alternative arrangements if needed. The supplier will provide detailed confirmation of work carried out.
MOT reminders are automatically sent out in line with the following timescales;
- 1st reminder - approximately 56 days before MOT expires
- 2nd reminder – approximately 30 days before MOT expires
- 3rd reminder – approximately 7 days before MOT expires
Should your vehicle fail the MOT, we will arrange repair/replacement of the failing components with the repairing garage after having pre-approved any cost with you. This ensures the vehicle is repaired and re-tested before being returned. We proactively monitor any vehicles that fail an MOT to ensure the vehicle is road legal.
If you're thinking of taking your vehicle abroad, please call our European travel line on 0145 276 8526 at least 2 weeks in advance of your trip and request a European travel pack. It will include details of our breakdown service in Europe, a VE103 document and a letter authorising you to take the vehicle outside of the UK.
When you call to request a travel pack, you'll be asked to provide the following information;
- Your registration number
- Exact dates the car will be out of the country
- Countries to be visited
Any maintenance costs incurred while the vehicle is out of the country are at your expense, however reimbursements will be considered at the scale of repair charges applicable in the UK. You will be required to produce receipts and translated invoices within 28 days of any expenditure being incurred.
Don't forget when travelling overseas it is recommended that you should take a touring kit of spare parts, a warning triangle and a first aid kit. In many countries these items are mandatory and must be supplied at your own expense. For further details of what is required in the country or countries you're visiting, please ask a representative by calling the European travel line.
What to expect
On the call we’ll help you by:
- Talking through what options might be available to help you
- Giving some useful information on where to get some extra help
For customers who are hard of hearing or have speech difficulties, you can contact us using the Text Relay (NGT) Service – Please dial 18001 followed by the telephone number above.
If you prefer, you could also write to us at:
Heathside Park Road
When writing to us, please include a telephone number, so that we can contact you if we need to get some more information.
If you have missed a payment or are worried about a future payment, help is a call away on 0800 096 1435.
We are available Monday to Friday 8am to 5.30pm (except Bank Holidays). Calls are free from UK landlines and mobile phones.
Call us now
Calling us is the quickest way to help you get back on track.
To give you the best help we can, you may want to have a few things ready -
- Vehicle registration
- Details of household income and monthly spending
You can also get free independent help and advice, here are some of the ways you can access this.